By activating your account, you agree to comply with all the terms and conditions outlined below. This document represents the complete agreement between the individual subscriber (hereafter referred to as “Customer”) and Prism Systems.
The Customer agrees to pay Prism Systems a monthly fee plus applicable taxes for rental and/or monitoring services. Monitoring services will automatically renew for successive 30-day periods unless the Customer provides notice of cancellation as outlined in this agreement. The Customer personally guarantees all payments for rental, loan, and/or monitoring services. Prism Systems reserves the right to adjust fees to reflect changes in costs without prior consent, though efforts will be made to notify the Customer of any changes. Before returning any personal emergency response system, the Customer must obtain authorization from Prism Systems. Cancellations take effect only after all equipment is returned in good condition.
This agreement begins on the activation date and continues for the initial term agreed upon in writing. After the term expires, it automatically renews on a monthly basis at the same rate. Prism Systems reserves the right to terminate this agreement at its discretion. Customers purchasing equipment upfront for $200 enter into a no-term agreement, which becomes month-to-month and may be cancelled with 30 days’ written notice.
Prism Systems will make reasonable commercial efforts to monitor the equipment, either directly or through a third-party, 24/7. If a signal is received from the equipment, Prism Systems will use reasonable efforts to contact the Customer’s designated emergency contacts. The Customer acknowledges that Prism Systems relies on information from the Customer, emergency contacts, or emergency responders, and Prism Systems is not responsible for the promptness, adequacy, or effectiveness of any response. Emergency contacts are appointed solely by the Customer and are not representatives of Prism Systems.
The Customer must promptly report any equipment issues and test the system monthly by triggering the emergency response unit. The Customer is solely responsible for inspecting, maintaining, and safeguarding the system. Updates to contact information, address, phone numbers, medications, or other health-related information must be communicated to Prism Systems. All information collected is maintained in accordance with Prism Systems’ privacy policy. Telephone lines, special equipment, and installations are the responsibility of the Customer.
Prism Systems’ monitoring relies on telephone lines or mobile network connections. If the Customer’s phone line or network is unavailable, monitoring may fail. In such cases, Prism Systems has no obligation to provide services. The Customer is responsible for installing RJ31X jacks if needed to prevent interruptions. Fall detection devices may not detect every fall, and Customers are advised to manually trigger alerts when help is required. Mobile systems rely on cellular, GPS, Bluetooth, and satellite signals, which may be unreliable. Prism Systems is not liable for service disruptions due to these or other causes. The Customer indemnifies Prism Systems for any inability to provide services, including inaccuracies in information entered into the Mobile online platform.
The Customer is responsible for all fines or fees resulting from false alarms, regardless of cause. Billing will be conducted electronically unless paper billing is requested, in which case a fee applies. Returned or damaged equipment may incur a replacement fee of $200 unless the device was purchased upfront. Customers who purchase equipment upfront are not required to return it.
In emergencies requiring on-site response, forced entry may be necessary. The Customer agrees to indemnify all parties involved under any circumstances related to forced entry.
The Customer authorizes Prism Systems to withdraw payments from the provided bank account or designated credit card to cover all amounts due under this agreement and must notify Prism Systems of any changes in banking information, account ownership, or card details.
Prism Systems is not liable for any damages, including personal injury, property damage, loss of business, or consequential damages arising from the equipment, its installation, operation, or use. The Customer agrees to indemnify and hold Prism Systems harmless from all losses, liabilities, claims, legal actions, or expenses related to this agreement, equipment, taxes, intellectual property claims, defaults, or exercise of Prism Systems’ rights. Temporary service disruptions due to acts of God, government regulations, or catastrophes are beyond Prism Systems’ control. Prism Systems is not responsible for delays in emergency response or failure to contact emergency services.
In the event of default or early termination, Prism Systems may terminate this agreement and claim all fees due for the remainder of the term, including any interest or penalties. Late payments accrue 2% monthly interest. Returned pre-authorized payments, credit card payments, or checks incur a $25 fee per incident.
Prism Systems acts as a reseller of manufacturer equipment. Manufacturer warranties apply as outlined by the manufacturer, except for batteries. Equipment subject to abuse, misuse, unauthorized repair, or damage from acts of God is not covered. Prism Systems reserves final determination of defects.
Returns for warranty, exchange, or repair must be sent via recognized courier to Prism Systems Receiving, 4 20071 113B Ave, Maple Ridge, BC V2X 0Z2.
This agreement is drafted in English and governed by the laws of Canada and Quebec. All funds are in Canadian dollars. This document represents the entire agreement between the Customer and Prism Systems. By activating Prism Systems’ monitoring service, the Customer acknowledges having read, understood, and agreed to these terms. The Customer confirms receipt and inspection of the equipment, acknowledging it is in proper working order and suitable for its intended purpose.